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AI-generated code | Harness the power of AI coding assistants while managing the risks.
API Security Testing | Manage software risks with a holistic API security testing program.
AppSec Program Consolidation | Simplify your application security program.
Application Security Testing | Solutions to address security risks at all stages of the application life cycle.
DevSecOps | Solutions to help shift security left without slowing down your development teams.
Software Supply Chain Security | Solutions to identify and manage software supply chain risks end-to-end.
Manage Enterprise AppSec Risk | Scale your application security program without increasing complexity or adding friction.
Cloud & Container Security | Optimize your applications for secure deployment and operation in the cloud.
Open Source License Compliance | Effective solutions for ensuring open source license compliance.
M&A Due Diligence | Identify software risks that could negatively impact the value of acquired IP.
Quality and Security Standards Compliance | Ensure your software complies with the standards critical to customers and regulators.

Static Analysis (SAST) | Analyzing code for security vulnerabilities without executing it.
Software Composition Analysis (SCA) | Analyzing software components for security and license compliance.
Dynamic Analysis (DAST) | Testing running applications for security vulnerabilities.
Interactive Analysis (IAST) | Real-time security testing during application execution.
Penetration Testing | Simulated cyberattacks to identify vulnerabilities.
Mobile Application Security Testing (MAST) | Ensuring the security of mobile applications.
Application Security Posture Management (ASPM) | Managing and improving application security posture.
Fuzz Testing Solutions | Identifying vulnerabilities by inputting random data to applications.

Automotive | Security solutions for automotive industry applications.
Financial Services | Security solutions tailored for financial services.
IoT & Embedded | Security for Internet of Things and embedded systems.
Medical Devices | Security solutions for medical devices.
Public Sector | Security solutions for government and public sector organizations.

Dev and DevOps Teams | Security tools and practices for development and DevOps teams.
Security Teams | Solutions and support for dedicated security teams.
Legal Teams | Resources and compliance tools for legal teams.

Premium and Designated Support Services

Upgrade your support

Black Duck offers Premium Support and Designated Support Engineer programs for customers in need of expedited response times and more specialized technical, tactical, and operational knowledge.

Select the right support program for your service level requirements

All customers can access standard technical support when they purchase a Black Duck license. For customers with mission- critical or distributed development environments, Premium Support programs can provide the greater levels of coverage you need.

<p>Avoid downtime for mission-critical applications with 24-hour premium support, accelerated response times, and expedited escalation to engineering.</p>

Keep mission-critical applications running

Avoid downtime for mission-critical applications with 24-hour premium support, accelerated response times, and expedited escalation to engineering.

Discover resolutions quicker with proactive case management

Reduce time to problem resolution with proactive case management, rapid root cause diagnosis, and corrective action planning.

<p>Receive personalized, hands-on guidance from a designated engineer who advocates for all your support needs, and gain access to internal subject matter experts.</p>

Access designated resources and expertise

Receive personalized, hands-on guidance from a designated engineer who advocates for all your support needs, and gain access to internal subject matter experts.

Comparing the support programs

Task and Activities	Standard	Premium	Premium Plus
Coverage	9 a.m. - 5 p.m. M-F	24/5 M-F	24/7
P1 Service Level Objective (SLO)	24 hours	4 hours	4 hours
Phone support
Case tracking and monitoring	Case management via community	Case management via community	Case management via community
Access to documentation
Access to knowledgebase
Access to support community
Prioritized case
Expedited response times		24/5 access Follow-the-sun approach for critical issues Expedited case escalation	24/7 access Follow-the-sun approach for critical issues Expedited case escalation
VPN remote access		Available with DSE	Available with DSE

<p>Gain access to a designated remote support specialist and product expert with Synopsys Designated Support Engineer (DSE) and Premium Support programs.</p><p>The DSE is a customer’s single point of contact for support needs, managing all cases with direct access to Synopsys internal teams to expedite time to resolution. The DSE program provides customers with up to 10 hours per week with a named support engineer.</p>

In need of a designated support resource?

Gain access to a designated remote support specialist and product expert with Black Duck Designated Support Engineer (DSE) and Premium Support programs.

The DSE is a customer’s single point of contact for support needs, managing all cases with direct access to Black Duck internal teams to expedite time to resolution. The DSE program provides customers with up to 10 hours per week with a named support engineer.